Customer Reviews

Gloria is the best she is very professional this company is great to rent cars and trucks prices are great too. Would highly recommend in the BRONX

If you want to Rent a Car a Truck or Cargo Van this is the place to come! I’ve experience great customer service. Clean vehicles great guidance.

Rented this vehicle for my daughter’s birthday party. Awesome customer service and very friendly at the College Point location on 131st street in Queens. Clean and efficient. Everything went smooth. This will be my only go to rental company for all my vehicles. I will definitely recommend to my friends and family.

Amazing customer service and friendly staff. Today I booked a vehicle for my birthday weekend with some friends. I had a sedan and needed more space to accommodate a total of 6 people including my self. I spoke to a representative named Gloria and she was very professional. She was able to book me the perfect vehicle and answered all my questions. I am renting a vehicle from Saturday to Monday. Will update about the checking out the car and returning process when I return. But so far everything is amazing.

My experience with Wilson has been fantastic. He listened to our needs, proposed solutions that were perfect for us, maintained open communication, and shared all relevant information. I would definitely rent again with him and would highly recommend Empire.

I loved Ms Miriam and Mr. Alturo at Empire . Their customer service was great...

Received the car at last minute on a Saturday, rented the car for a week and everything promised was what it was.

I was able to call in and receive an extension past the seven days totaling 10 days. 6 🌟🌟🌟🌟🌟🌟
Coming back each and everytime.

Thank You for the car... Loved seeing my grandfather.
Gas was great...

Ms Miriam rocks

My church rented a luxury 15-passenger high top van last week from the Brooklyn location and the entire experience was with top notch professional customer service! Debbie was pleasant and very informative when explaining the $200 deposit hold and the additional $200 charged in case of tolls and speed/red light camera violations. The security deposit is returned upon return of the vehicle if there are no damages. The toll/camera $200 charge will be held for 30 days to allow time for any charges to appear. Credits will then go in effect if no tolls / violations occurred. Special thanks also goes to George, who was very helpful when I returned the van. It is such a pleasure dealing with exceptional customer service! I HIGHLY recommend this company and this convenient location near the Pennsylvania Ave Belt Parkway exit.

Excellent Experience. We rented a 12 passenger Mercedes Sprinter and had a last minute request change the pickup location. Van was ready at requested pick up time and new location. The diesel engine got an amazing 24 MPG saving us a TON of money as we drove from NYC to Vermont and back again.

Also had the privilege of meeting Ian, the Manager and he added to the positive experience... Their customer service was excellent and I can not think of a single complaint.

Will definitely use Empire on our next trip to the Big Apple.

I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!

Walder Morales and staff were very kind and professional! Excellent service! Definitely recommend! God bless! The Padilla family from Miami, Fla. 🙏🏼👍🏼👌🏼

We rented an 8 passenger van from the floral park location. They were extremely helpful and reasonable. They made us feel calm and confident in our abilities to drive the van, their assistance and the whole “feeling “ of the rental. They gave us the the peace of mind to start enjoying our weekend with friends from the moment we drove away! Thanks!

You know what I'm doing right now? I'm waiting for Kevin, the manager, to drive in on his day off and help me unlock the car I just left, because I stupidly locked my wallet in the car.

First of all, who actually knows the name of the manager of the place you rented the car from?

Second of all, this is all happening after my wife already told me that she planned on giving them a great review. She spend all day on Friday trying to find a rental for the weekend. Everyone was telling her it would cost $500-$700 dollars. And none of them had baby seats. This place has a seat that they didn't even charge for, and Kevin helped my wife install it and buckle it. I was a bit nervous knowing my wife and two kids were going to a strange, new location. So to find out that Kevin was so nice to them, well that was music to my ears.

And to top it all off, the car was nearly brand new, had only 4,600 miles, and was impeccably clean.

Five-hundred stars!

I rented a car from this company last week and the experience was wonderful. As a small business owner and as someone who grew up in a family business, I understand that "bigger" does not necessarily mean "better". In their case, this statement certainly rings true. Because they are somewhat smaller and family owned, they treated me like an actual person as the customer service was probably the greatest I've ever received, especially in the car industry. Also, I put a deposit down on the vehicle before renting. The representative quoted me 1000 free miles, but listed 500 on the contract. It was indeed suppose to only be 500, but because she accidentally said 1000, they reimbursed me the correct amount without even blinking an eye. This company not only offers top notch customer service, they're also honest. With that said, all consumers should definitely be doing business with Empire Rent A Car. I'm from Long Island and would travel the extra miles now the next time I need a rental or the next time I'm going to purchase a vehicle because of the way I was treated and because they are trust worthy. Sincerely, Joanne Gazzal